L2 German-speaking Customer Service Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

L2 German-speaking Customer Service Representative Budapest, Hungary What success looks like in this role: Join Unisys as a German-speaking L2 Service Desk Agent and play a key role in delivering high-quality IT support to our global clients. In this position, you will handle more complex technical issues, acting as a trusted point of contact for users while ensuring efficient and professional resolution of incidents. This is an excellent opportunity to further develop your technical expertise, work in an international environment, and contribute to continuous service improvement. Key Responsibilities Provide 2nd level technical support via phone and ticketing systems Troubleshoot and resolve software, hardware, and network-related issues Ensure timely and effective resolution in line with SLAs and performance targets Take ownership of tickets from initiation through to resolution, including follow-ups Accurately document all troubleshooting steps and maintain data quality in systems Communicate clearly with customers, keeping them informed throughout the process Escalate issues when on-site or specialized support is required Contribute to knowledge base improvements and create regular knowledge articles Identify opportunities for process improvements and support implementation of changes Collaborate with team members and support cross-training initiatives You will be successful in this role if you have: Minimum 3 years of experience in IT Service Desk / technical support (Level 1) , with readiness to step into an L2 scope Proven hands-on experience supporting Microsoft environments (Windows OS, Microsoft Office, Exchange/Outlook) Solid understanding of IT infrastructure fundamentals , including user account management, Active Directory, and basic networking concepts (data and

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