German‑Speaking Junior L1 Support Specialist (Graduate / Freshly Graduated)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Entry From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

German‑Speaking Junior L1 Support Specialist (Graduate / Freshly Graduated) Budapest, Hungary What success looks like in this role: What success looks like in this role As a Junior Service Desk Level 1 Agent , you will be the first point of contact for end users of one of the world's largest Quick Service Restaurant (QSR) brands. You will support users via phone, chat, web, and email, providing friendly, accurate, and efficient technical assistance. This is an entry‑level role , ideal for graduates or early‑career candidates who are motivated to start their IT or customer support career in an international environment, with a strong focus on German and English communication and continuous learning. Responsibilities Incident & Service Request Support Receive and log incidents and service requests through phone, chat, web, and email Perform basic troubleshooting using existing documentation and knowledge bases Aim for First Contact Resolution (FCR) whenever possible Escalate more complex issues to higher‑level support teams with clear and accurate information Support ticket follow‑ups and ensure proper documentation and closure Learn and follow defined SLAs, KPIs, and quality standards Customer Support & Communication Act as a single point of contact for users during the incident lifecycle Provide polite, clear, and helpful support in German and English Keep users informed about ticket status and next steps Build confidence in communicating with international stakeholders You will be successful in this role if you have: You will be successful in this role if you have: Fresh graduate status or entry‑level experience (IT, business,

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