German-Speaking L1 Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

German-Speaking L1 Support Specialist Budapest, Hungary What success looks like in this role: Service Desk Level 1 Agent serves as the first point of contact on behave of the biggest QSR (Quick Service Restaurant) World wide for all end users seeking technical assistance through phone, web, chat, or email channels. This role is responsible for providing high-quality customer service, accurate issue logging, initial diagnosis, and efficient resolution of incidents and service requests. The Level 1 Agent ensures timely ticket handling, documentation, and escalation when necessary, and contributes to continuous improvement through knowledge sharing and proactive user guidance. Responsibilities: Incident and Service Request Management Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email). Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure. Strive for First Contact Resolution (FCR) by leveraging knowledge bases and troubleshooting resources. Escalate unresolved issues to Level 1.5 or Level 2 support or additional resolver groups with all relevant diagnostic information. Assign incidents requiring on-site intervention to Field Support (Level 1.5) for validation. Conduct follow-up activities to confirm resolution and customer satisfaction before ticket closure. Achieve defined Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards. Customer Support & Communication Serve as the single point of contact (SPOC) for end users throughout the incident lifecycle. Provide courteous, efficient, and effective technical support for software, hardware, and network-related issues. Deliver clear communication regarding ticket progress, estimated resolution times, and next steps. You will be successful in this

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