Assoc Prin Svc Mgmt

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Assoc Prin Svc Mgmt Multi-Client Philippines Multi-Client Philippines What success looks like in this role: Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments. Provides higher level support for MIM or senior level service coordination within an assigned client base as described below. Major Incident Management • Serves as the primary contact for inquiries and concerns related to MIM process for simple moderate and complex clients. • Leads quality assurance initiatives and drives major incident process improvements. • Provides training sessions to elevate the skills and proficiencies of the entire team. • Leads bridge meetings for major incidents, ensuring a seamless and highly collaborative environment. • Takes charge to guarantee that each meeting is a well-coordinated effort towards quick incident resolution. Service Coordination / Management • Performs routine service management duties, including: o Monitoring Changes for completeness for internal support, o Performing post implementation reviews, o Reviewing and documenting RCA details for Internal support and o Performing Standard Change catalogue, problem trending, and Service Request catalogue analysis. • Facilitates process related meetings such as Daily Operations, Change Advisory Board, Problem Review Board, etc. for Regular Clients and Strategic Partners. • Maintains high standards in written and spoken communication and during formal presentations. • Generates and reports on progress against continuous

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