Manager IT Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source

Seniority

Senior From the posting source

Work mode

Onsite From the posting source

In-office days

5 days From the posting source

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager IT Operations Irvine, CA | OnSite Manager, IT Operations At Turion, our IT Ops team builds the corporate infrastructure that enables employees to design, build, and operate spacecraft. As the IT Ops Manager, you'll own the operational direction of IT Ops, setting standards for how support and systems work gets done, serving as the primary escalation point for complex issues, and driving process improvement across the help desk and sysadmin functions. You'll lead a team of IT Support Engineers and Sysadmins, ensuring that the day-to-day technical needs of the workforce are met with efficiency, security, and compliance. What You'll Do - Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery - Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting - Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems - Define and maintain team runbooks, support workflows, SLAs, and tooling standards - Manage the help desk function (Jira Service Management), including ticket triage, queue health, response metrics, and customer satisfaction - Oversee hardware lifecycle management: procurement, imaging, deployment, and decommissioning of endpoints and peripherals - Drive IT Ops projects like storage and backup modernization, virtualization platform buildout, IT automation, and helpdesk maturity improvements - Coordinate with Platform Engineering, InfoSec, Enterprise Technology, and Industrial Security to align IT Ops work with broader infrastructure, compliance, and security requirements - Hire,

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