Enterprise Launch Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Enterprise Launch Manager Palo Alto, CA or San Francisco, CA As an Enterprise Launch Manager on the Account Management team, you will be responsible for the successful implementation of our travel and expense platform with a portfolio of Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with various internal teams - Sales, Support, Marketing, Product, Engineering, and Finance. This role does require experience working with one of the following: month end close experience preferably with cloud based ERPs, experience implementing or administering expense programs or corporate card programs. What You'll Do: Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge. Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments. Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows Understand and document customer pain points, advocate for them internally to influence product changes. Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period Develop and optimize

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