Admin Escalation Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Admin Escalation Lead Bengaluru, IN Navan is looking for an Admin Escalation Lead to join our Services team to provide unparalleled escalation support for Designated customer issues. You'll be responsible for solving complex issues the Navan way by helping Designated customers (travel managers and admins) in any high level or high priority (urgent travel) customer issue. You possess strong written and verbal communication skills and innovative problem solving abilities that will wow our customers and make sure both the customer and the company are taken care of. In this role you will collaborate with various teams across the company to drive and provide elevated problem solving / escalation resolution. You will create deep customer trust by driving all escalations through to resolution, and provide high level support coverage that will build brand equity and strong business results. The ideal candidate is a highly-motivated self-starter with demonstrated experience in providing creative and innovative thinking and problem solving in dealing with customer escalations. You have strong experience in travel and have demonstrated experience successfully making customers believe in Navan service. You have a strong customer facing service acumen and you're comfortable working with all levels of customers and work effectively across internal teams and stakeholders to build long lasting service relationships. What You'll Do: Respond to support inquiries and requests via telephone, email, and chat within SLAs (2 hours for urgent inquiries, 1 business day for others) Research issues, find root cause and document product issues via Jira as necessary to fix

Read the full description at navan.com. FewerJobs shows a source-linked preview and links to the original posting.