Sr. Analyst, Customer Support

Benefits

Parental leave

Not verified not verified - source URL not recorded; timestamp not recorded

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Reported not verified - source URL not recorded; timestamp not recorded

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Analyst, Customer Support TW Corporate Sr. Analyst, Customer Support Location: Austin, TX (Hybrid), Remote We are looking for a Sr. Analyst, Customer Support to serve as the dedicated analytics partner to our Customer Support organization within CX Operations. This role is responsible for turning operational data into the metrics, insights, and narratives that drive decisions across 17 software products-owning reporting cadences, monitoring KPIs, and translating business requirements into clear Power BI dashboard specifications. The Sr. Analyst partners closely with the Head of Customer Support, the Director of Reporting & Analytics, and our internal BI engineering team to ensure that support leaders have the accurate, timely, and actionable data they need to manage the function at scale. What you'll do: Reporting & Insights Ownership Own the weekly reporting cadence for the Head of Customer Support and ops leadership-on time, every time Own the Customer Support section of the monthly ops reporting pack presented to the ELT Translate business requirements into clear dashboard specifications for the Power BI engineering team Ensure accuracy and reliability of all Customer Support reporting outputs-serving as the quality gate for all deliverables Interpret dashboard data and surface the narrative behind the numbers for functional leaders KPI Monitoring & Operational Insights Monitor SLA attainment, ticket volume trends, CSAT, first contact resolution, and time-to-resolve across all products Proactively flag anomalies and emerging trends before they become escalations Conduct deep-dive analyses when metrics move unexpectedly or when root cause understanding is needed Support workforce planning and capacity tracking for

Read the full description at togetherwork.com. FewerJobs shows a preview and links to the original posting.