Customer Relations Agent

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

Median wage (BLS OEWS)

$93,011 national median

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Relations Agent Zagreb, Croatia About Teya Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe's go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Your mission 🚀 Join an energetic and diverse Customer Relations team , where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. - Answer incoming calls, emails, and web chats from customers. 📞 - Address customer queries, questions, and escalations promptly and professionally. 💬 - Provide first-line advice on general issues to customers and other parties. 🤝 - Maintain accurate and consistent record keeping, updating notes on the database. 📈 - Handle customer complaints efficiently, escalating when necessary to senior management. ⚠️ - Assist senior management by identifying trends and issues for improvement. 📊 - Gather feedback from customers and communicate it effectively within the company. 🗣️ -

Read the full description at jobs.ashbyhq.com. FewerJobs shows a source-linked preview and links to the original posting.