Product Support Engineer

Benefits

Parental leave

4 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

4 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Support Engineer Odense Are you ready to make a real impact on the world of robotics? At Teradyne Robotics, a division of Teradyne, we are revolutionizing industries through cutting-edge collaborative and autonomous mobile robotic technologies. As part of our team, you'll work with global leaders Universal Robots (UR) and Mobile Industrial Robots (MiR), driving innovation that enhances manufacturing, logistics and workplaces across the world. Our customers build real-world automation with Teradyne Robotics products. As a Global Product Support Engineer, you are the expert who resolves the toughest technical issues, protects customer uptime, and ensures that only the right, well-documented issues are escalated to product creation. You will combine deep systems thinking, pragmatic troubleshooting, and clear communication to drive fast, high-quality resolutions. Primary location: Teradyne Robotics headquarters, Odense, Denmark. Occasional travel for training or partner/customer escalations may be required. Your responsibilities: You will sit in the Global Product Support Team also called level 3 support. The final layer of support before escalation to product teams. Here you will work with Service colleagues to support mainly Universal Robots and Mobile Industrial Robots products. Own complex Level 3 support cases from triage to resolution, ensuring exceptional customer experience throughout. Diagnose cross-domain issues spanning hardware, software, firmware, networking, fieldbus/IO, safety, motion, an

Read the full description at jobs.teradyne.com. FewerJobs shows a preview and links to the original posting.