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Customer Service Engineer

Teradyne - Seongnam Si

Posted Jun 12, 2026

Benefits

Parental leave
4 weeks Verified - employer source source checked May 7, 2026
Non-birth-parent leave
4 weeks Verified - employer source source checked May 7, 2026
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Offered Verified - from the job posting source checked Jun 20, 2026
Learning budget
Not verified
Verification
Source-linked checked May 7, 2026
Salary
Not verified

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success Verified - from the job posting source checked Jun 20, 2026
Seniority
Mid Verified - from the job posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Engineer Seongnam Si Customer Service Engineer Join Teradyne Robotics (UR & MiR) 글로벌 협동로봇 시장을 선도하는 테라다인 로보틱스에서 고객 현장 지원을 담당할 엔지니어를 찾습니다. 고객의 문제를 해결하고, 로봇 시스템의 안정적인 운영을 지원하는 역할입니다. ※영문 이력서 제출 필수 Key Responsibilities 고객 문의(전화/이메일) 대응 및 문제 해결 (Troubleshooting) 현장 방문을 통한 기술 지원 및 복잡한 이슈 대응 Distributor / SI / End-user 대상 기술 교육 진행 고객 케이스 관리 (RMA, Service & Support) Global Product Support 및 APAC 팀과 협업 고객 이슈 분석(RCA) 및 성능 개선 지원 서비스 KPI 관리 및 장기 미해결 이슈 최소화 고객 및 파트너사와의 관계 구축 및 만족도 향상 ※ 국내 출장 중심 (최대 60%), 일부 해외 출장 포함 Qualifications 공학/컴퓨터 관련 학사 이상 로봇/자동화/장비 산업 경력 3년 이상 Field Service 또는 Customer Support 경험 3년 이상 자동화 장비/기계/전자 시스템 이해 한국어/영어 필수 (Mandarin 우대) 문제 해결 능력 및 고객 대응 커뮤니케이션 역량 우대사항 C++ / Java / Python 등 프로그래밍 경험 Factory 장비/생산 환경 경험 글로벌 기업 근무 경험

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