Technical Customer Service Agent (Bilingual) | Health Benefits Management

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Customer Service Agent (Bilingual) | Health Benefits Management Work Location Province Ontario Description Our team and what we'll accomplish together As a Bilingual Technical Customer Service Agent I on our Health Benefits Management team, you will have the ability to use your technical expertise and directly help retail pharmacy clients, dental offices and patients nationwide. You will provide support via incoming calls/emails and help analyze, troubleshoot, and resolve issues. As an expert in your field you must be available to work rotating shifts to support our clients. If you thrive in a fast-paced environment, are comfortable with technology, and love to work in a collaborative environment, then read on as this job is for you! What you'll do Perform first-level support in English and French for all incoming calls, emails and tickets from TELUS Health clients Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received, while maintaining the highest degree of professionalism and service Document, troubleshoot and resolve issues through the internal ticketing system Determine severity of issues and prioritize resolution/escalation Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Demonstrate excellent customer service skills and exceed customer expectations Preserve and grow your knowledge of help desk procedures, products and services Qualifications What you bring Bilingualism in French and English is required Designation as a Registered or Certified Pharmacy

Read the full description at careers.telus.com. FewerJobs shows a preview and links to the original posting.