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Technical Customer Success Manager

Tavus - San Francisco | OnSite

Posted Jun 10, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026
Work mode
Onsite From the posting source checked Jun 20, 2026
In-office days
5 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Company

Company stage
Series B From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Customer Success Manager San Francisco | OnSite TECHNICAL CUSTOMER SUCCESS MANAGER Location: San Francisco, CA ABOUT TAVUS Tavus (taa-vus) is a research lab pioneering human computing. We're building AI Humans - a new interface that closes the gap between people and machines, removing the friction of today's systems. Our real-time human simulation models enable machines to see, hear, respond, and even appear human - unlocking meaningful, face-to-face conversations between humans and AI. Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale. We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other. THE ROLE We're looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes. In this role, you'll ensure customers are successful, engaged, and consistently realizing value from Tavus' Conversational Video Interface (CVI) platform. You'll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion. This role sits at the intersection of technical implementation, product strategy, and long-term customer success. WHAT YOU'LL DO - Develop a deep

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