Customer Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Series B From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Engineer San Francisco | OnSite ABOUT US Tavus https://www.tavus.io/ is a research lab pioneering human computing. We're building AI Humans: a new interface that closes the gap between people and machines, free from the friction of today's systems. Our real-time human simulation models let machines see, hear, respond, and even look real-enabling meaningful, face-to-face conversations. AI Humans combine the emotional intelligence of humans with the reach and reliability of machines, making them capable, trusted agents available 24/7, in every language, on our terms. Imagine a therapist anyone can afford. A personal trainer who adapts to your schedule. A fleet of medical assistants that can give every patient the attention they need. With Tavus, individuals, enterprises, and developers can all build AI Humans to connect, understand, and act with empathy at scale. We're a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Be part of shaping a future where humans and machines truly understand each other. ABOUT ROLE: This isn't a traditional engineering job. As a Customer Engineer, you'll split your time between two worlds: - With customers (30-40%) - working hands-on to debug integrations, unblock adoption, and help them build amazing things with Tavus. - With our product (the rest of the time) - building SDKs, prototypes, and enhancements to our core platform that make Tavus more powerful, intuitive, and delightful to use. You'll be the bridge between customers and engineering, turning real-world challenges into product improvements. Your mission is simple:

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