Customer Engineer

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About this role

Customer Engineer Sapien HQ — NYC, New York, United States Who we are Sapien is rethinking how finance teams operate in the age of AI. We're building toward an autonomous CFO -systems that run company financials end-to-end. Our platform analyzes complex financial data in real time to increase decision cadence, prevent costly mistakes, and surface value. Sapien has caught multi-million-dollar errors, saved thousands of jobs, and returned significant dollars to customers' bottom lines. We partner with traditional businesses-manufacturing, healthcare, restaurants, and large enterprises-to deeply understand and automate their financial workflows. We're HQ'd by Madison Square Park in NYC and backed by General Catalyst, Neo , and top operators from Google, OpenAI, Microsoft, Ramp, and Stripe (over $9M raised). The role You'll be the engineering owner of customer success. This means building the internal tools that help our sales team close deals, setting up customer modules and data pipelines, and being directly responsible for whether prospects convert and customers expand. You're the technical DRI for making customers successful with Sapien. This is a customer-facing engineering role where you'll split time between building internal GTM tooling and hands-on customer work. You'll have full-stack skills but use them in service of customer outcomes, not just product features. What you'll do - Build internal tools that accelerate our sales motion. Create tools for generating customer demos, automated systems for onboarding new customers, and interfaces that help the sales team understand technical blockers. - Own customer module setup from technical sale through production. Upload and

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