Merchant Security Expert with Dutch and English

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$54,964 U.S. median for this role

Projected growth (BLS Employment Projections)

-1.7% - Decline

Matched to SOC 41-2031 - Retail aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Retail From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Merchant Security Expert with Dutch and English Sofia, Bulgaria At SumUp , we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid.If you would like to be part of a global team , putting business partnering and innovation in the core of its priorities, this might be the right role for you. Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across four continents , bringing together diverse talents from over 60 countries . We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally. What you'll be doing: - Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures. - Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments. - Monitoring merchant behavior in compliance with AML and internal T&Cs rules. - Utilizing decision-making abilities for reviewing customer business and adjusting payment limits. - Providing support to Dutch and English-speaking customers through various communication channels, via phone, chat or email. The role primarily involves specialized security calls with low phone volume, and each issue is handled through the most suitable channel.

Read the full description at sumup.com. FewerJobs shows a preview and links to the original posting.