Bilingual Customer Service Specialist - Chinese/English

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company Verified - from the job posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Bilingual Customer Service Specialist - Chinese/English Hong Kong, China Help empower our global customers to connect to culture through their passions. Why you'll love this role As a Bilingual Customer Service Specialist, you'll assist our most valued users and resolve escalated concerns for our customers - ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty. You'll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose StockX. In this role, you'll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall revenue growth. Your ability to combine exceptional service with a sales and retention mindset will be key. By delivering clear communication, timely solutions, and education on StockX products and processes, you'll not only resolve issues but also reinforce confidence in the StockX platform - turning each interaction into an opportunity to build value and encourage repeat business. What You'll Do - Provide an outstanding customer experience across all channels in all regions, including but not limited to, email, phone, chat, and SMS. - Handle escalated and complex inquiries with empathy, professionalism, and accuracy. - Promote customer loyalty and retention by reinforcing the value of StockX and ensuring a positive resolution to every issue. - Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes. - Drive customer engagement and repeat use by proactively educating users on StockX features, policies, and programs. -

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