Senior Product Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$102,662 national median

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

95% above the BLS national median for product management aggregate.

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Senior Product Manager New York City The Squarespace Growth team is looking for a Senior Product Manager II, Help Experience to drive the strategy and execution of all user-facing Customer Support surfaces and select agent-facing Customer Support internal tools. Our Help Center is a critical resource for our users, providing centralized help content through knowledge base articles, help videos, AI-powered chat, and contact with our CustOps agents. We are a team committed to building products that unblock our users and leveraging 1st- and 3rd-party tools to ensure their ongoing success. You will work closely with Engineering, Design, and stakeholders across CustOps to transform the Help Site into a critical asset for both in-trial users and existing subscribers across our product lines, as well as for leads in our nascent B2B funnel. This is an opportunity for you to lead a massive fundamental redesign of this platform, transforming it from a set of siloed knowledge bases into a singular discovery-led Product that drives quantifiable metrics . In addition to the Help Center, our CustOps employees rely on a suite of agent-facing tools to better support our users. As the primary Product-side point of contact for CustOps, this product manager role will also help shape the roadmap for these internal tools whenever critical product thinking is required. As the primary product leader over a vast and critical territory, this role offers ready opportunities for visible impact and scope expansion for the ambitious PM. This is a hybrid role working from our NYC

Read the full description at www.squarespace.com. FewerJobs shows a source-linked preview and links to the original posting.