Program Operations Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

54% above the BLS national median for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Program Operations Lead New York City Squarespace's Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world-class partner program, Squarespace Circle, and by providing products and experiences that support, empower, and complement our 100,000 partner community. As our program and community expand, we're looking for an Operations Lead to join the team to oversee both day to day partner program operations and the management of several key workstreams. You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program. You'll Get To… - Drive the strategy and evolution of revenue-driving partner program benefits (partner referral and subscription referral). - Manage the end-to-end operations of referral programs, including designing efficient triage processes for escalated issues and systematically implementing program updates. - Optimize the Squarespace Marketplace operations, focused on reducing friction and increasing success metrics across the Expert onboarding, management, and engagement lifecycle. - Lead the identification and implementation of scalable process improvements, leveraging AI solutions to close operational gaps and boost team capacity - Synthesize trends from surveys, forums, and feature request boards in collaboration with colleagues to accelerate the creation of actionable content and business insights - Oversee community feedback operations, including the execution and analysis of the quarterly feedback survey, translating quantitative and qualitative data into strategic recommendations - Communicate strategic, high-elevation read-outs to diverse cross-functional leadership, ensuring community

Read the full description at www.squarespace.com. FewerJobs shows a source-linked preview and links to the original posting.