Customer Success Manager

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About this role

Customer Success Manager London, England, United Kingdom, Bristol In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before. We're now looking for someone exceptional to come and work at the heart of our commercial engine - building deep relationships with our incredible customers, unlocking a huge amount of untapped value in our existing base, and directly shaping how we grow over the next 18 months. If you're commercially-minded, able to quickly grasp technical concepts, and want to make a massive impact on both the UK's net zero ambitions and the lives (and businesses) of heat pump installers, please read on! Quick background on Spruce Almost 20% of the UK's carbon emissions comes from heating homes - there's simply no way to reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat (🤯). But there's a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can't currently offer a heat pump when someone's boiler breaks and they urgently need heating. We're fixing this. We've built a platform for heat pump installers to manage the whole installation journey from initial

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