Starshield Enterprise Account Manager (Government)

Benefits

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About this role

Starshield Enterprise Account Manager (Government) Washington, DC SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARSHIELD ENTERPRISE ACCOUNT MANAGER (GOVERNMENT) RESPONSIBILITIES: - Act as the primary point of contact to support specific government contracts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: - Delivering impeccable customer service, including efficient acknowledgement and resolution of issues - Building relationships to identify requirements and manage expectations - Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business - Retaining and growing the value of accounts - As an extreme owner of assigned government accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule - Serve as the team's internal expert on the government accounts vertical, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teams - Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly BASIC QUALIFICATIONS: - Bachelor's degree in engineering or business; OR high school diploma/equivalency and 6+ years of

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