Starlink Customer Success Account Lead (SMB/Fixed-Site)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$90K-$125K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

36% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Starlink Customer Success Account Lead (SMB/Fixed-Site) Hawthorne, CA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK CUSTOMER SUCCESS ACCOUNT LEAD (SMB/FIXED-SITE) Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink. RESPONSIBILITIES: - Act as the primary point of contact for a portfolio of SMB customer and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on: - Delivering impeccable customer service at scale to SMB customers and resellers - Developing engagement strategy and content for SMB organizations that enables continuous growth and self-support - Building relationships to identify requirements and manage expectations - Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business - Retaining and growing the value of SMB accounts in both hardware and

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