Client Service Analyst - IT

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Client Service Analyst - IT Tlalnepantla, ESTADO DE MEXICO, Mexico Company Description: John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures avariety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessedthrough a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. JohnCrane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications,and engineered components. Job Description: Responsible for providing technical support for all John Crane and affiliated computing devices. Identify, log, investigate, and resolve technical issues or service requests, ensuring that support incidents are handled within standard BIS SLT targets. Respond to phone calls, emails, and web-based support requests, aiming to resolve issues on the first contact. Support all John Crane projects and initiatives as needed to ensure successful implementation. Collaborate with goods and service providers as required. Follow commonly used help desk (GSD) concepts, best practices, and procedures. Key Responsibilities: Provide Level 1 remote technical support to all John Crane employees. Receive and log all phone calls, emails, and web form requests into the GSD tracking system, and attempt to resolve incidents or service requests on first contact. Assess issues by interpreting end-user descriptions to determine resolution or the best course of

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