Workforce Management Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$106,409 U.S. median for this role

Projected growth (BLS Employment Projections)

+7.7% - Faster than average

Matched to SOC 13-2011 - Finance aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Finance From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

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Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Workforce Management Analyst Tampa Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! As a Workforce Management Analyst , you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and real‑time staffing adjustments that support service excellence. What You'll Do Forecasting, Scheduling & Real‑Time Management Analyze historical trends and real‑time data to develop volume forecasts and staffing plans Build and maintain schedules aligned with service level goals Monitor intraday performance and traffic to ensure proper coverage Make real‑time staffing adjustments to address coverage or adherence gaps Reporting, Analytics & Optimization Produce detailed performance reports (hourly, daily, weekly, monthly) to support leadership decisions Identify efficiency opportunities using Five9 and related analytics tools Support interaction analytics and AI tools (e.g., Ava) to uncover process gaps and drive improvements Platform Support & Collaboration Provide Five9 platform support, including scheduling, quality management, and screen capture Assist with IVR programming and optimization to improve call flow and routing Communicate with leaders and frontline teams to manage traffic fluctuations and priorities What You Bring Bachelor's degree in Mathematics, Economics, Business Analytics, or a related field 2+ years of workforce management experience in a high‑volume call center Experience with cloud‑based contact center platforms; Five9 preferred Familiarity with IVR systems and real‑time

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