Product Support Engineer

Benefits

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About this role

Product Support Engineer San Mateo, California, United States, San Mateo, California, United States Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders , soldiers in battlefield scenarios , and beyond . About the role : Skydio is looking for a highly motivated individual with formal software or hardware engineering training and experience to help drive top-tier technical support experience process optimization. You'll join with other Product Support Engineers (PSE) to take ownership of Support-to-Engineering escalation and Root Cause Analysis processes in collaboration with our Hardware, Software and Cloud engineering teams. You will perform key operational tasks along with tool and process improvements benefiting Technical Support Representatives (TSR) and Product Engineering teams. You will advise both groups on technical IoT device/flying robot troubleshooting best practices, identify, build and deploy troubleshooting and log analysis tools, lead Support-Product team weekly escalation meetings to mitigate emerging issues and much more. This role is ideal for someone looking to gain broad technical product and business operations experience, and also open a door to longer-term careers in hardware or software engineering, and technical product management. Location : This is an office-based position that requires 3 days/week onsite at our HQ in San Mateo, CA

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