Customer Service Representative/Dispatcher

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

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401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Work mode

Onsite From the posting source

In-office days

5 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Representative/Dispatcher Beltsville, MD Customer Service Representative / Dispatcher Sila Heating, Air Conditioning, Plumbing & Electrical Beltsville, MD (In-Office) Be the Voice of the Customer. Control the Day. This isn't just a call center role-and it's not just dispatch. You'll be the first point of contact for our customers and the person keeping our technicians moving efficiently throughout the day. If you can think fast, stay organized under pressure, and communicate clearly, this is a role where you can make a real impact. At Sila, our CSR/Dispatch team plays a direct role in driving revenue, maximizing efficiency, and delivering a great customer experience. What You'll Be Doing Answer incoming calls and c onvert them into booked service appointments Dispatch technicians based on priority, geography, and skill set Monitor and manage the schedule throughout the day to maximize efficiency and revenue Communicate with technicians in the field to adjust routes, timing, and job details Make outbound calls to confirm appointments and fill open time slots Keep customers informed on technician arrival times and delays Accurately enter and update job and customer information in ServiceTitan Work closely with operations to ensure jobs are completed smoothly from start to finish What Success Looks Like High booking rate on inbound calls Efficient routing that minimizes drive time and maximizes completed jobs Minimal gaps in the schedule Clear, proactive communication with both customers and technicians Ability to stay calm and in control-even when things change quickly What We're Looking For Experience in customer service,

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