Help Desk Dispatcher

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Help Desk Dispatcher Philadelphia, PA, United States #LI-CF2 #LI-Hybrid Essential Functions and Primary Duties Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner. Open new and dispatch existing tickets to available technicians. Follow up on previously dispatched tickets to ensure first call resolutions are met. Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets. Gather sufficient information from customers for proper handoff to technicians. Fully document all information gathered in the ticketing software system during any communication with client. Strong and consistent communication with internal staff as well as with customers. Assist with process improvements and service delivery on a continuing basis. Responsible for maintaining relevant certifications as needed. Perform tasks as assigned by management. Preferred Qualifications At least 1 year of experience in an IT or related position is highly preferred 3 years' experience in client facing position professional services role is highly preferred 3 years' experience in a dispatch or an IT or related position Strong organizational and customer service skills Minimum Qualifications High School Diploma or GED equivalent required Proficient use of applicable technology Ability to follow technical instructions and guidelines Able to work in a team environment Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally Ability to travel as required by business and on-call availability Able to lift up

Read the full description at ebez.fa.us2.oraclecloud.com. FewerJobs shows a preview and links to the original posting.