Customer Support Representative (Multi Channel)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Representative (Multi Channel) Remote The Mission: Eliminate Fear Health insurance is complicated, expensive, and intimidating. At SimplyInsured , we are on a mission to eliminate that fear. We empower small business owners-the backbone of the economy-by making the enormous task of providing health insurance transparent, accessible, and dead-simple. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , we are disrupting a convoluted industry. We aren't just a platform; we are a lifeline for over 20,000 customers. The Role: The Face of the Mission As a Customer Support Representative, you are on the front lines of our mission. You are the voice of calm in a confusing industry. You won't just be "processing tickets"-you will be guiding real people through some of the most important decisions they make for their families and employees. This is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty. How You'll Make an Impact Be a Trusted Guide: Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams. Solve Real Problems: Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution." Master the Stack: Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind. Advocate for Change: You have a front-row seat to our customers' challenges. You are empowered to propose product

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.