Employer profile
SI BONE
2 open roles indexed with location, benefit, and apply-link signals where available.
Open roles
Showing the most recent indexed roles for this employer.
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Customer Support Representative (Multi Channel)
Remote
remote Salary not disclosedCustomer Support Representative (Multi Channel) Remote The Mission: Eliminate Fear Health insurance is complicated, expensive, and intimidating. At SimplyInsured , we are on a mission to eliminate that fear. We empower small business owners-the backbone of the economy-by making the enormous task of providing health insurance transparent, accessible, and dead-simple. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , we are disrupting a convoluted industry. We aren't just a platform; we are a lifeline for over 20,000 customers. The Role: The Face of the Mission As a Customer Support Representative, you are on the front lines of our mission. You are the voice of calm in a confusing industry. You won't just be "processing tickets"-you will be guiding real people through some of the most important decisions they make for their families and employees. This is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty. How You'll Make an Impact Be a Trusted Guide: Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams. Solve Real Problems: Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution." Master the Stack: Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind. Advocate for Change: You have a front-row seat to our customers' challenges. You are empowered to propose product
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Employer Benefits Account Coordinator
Remote
remote $16-$17/hrEmployer Benefits Account Coordinator Remote At SimplyInsured we are on a mission to eliminate fear in health insurance. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships, including NetSuite, Toast, and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. Job Summary: As a Client Outreach Manager, you will work with our Client Operations team to ensure all of SimplyInsured's customers are properly submitted and enrolled with their requested Insurance Carrier and the SimplyInsured platform. This role is integral to providing outstanding service to our customers and ensuring a smooth onboarding process. What you'll do: Support the onboarding process of new groups from application through to successful enrollment Work with customers on their annual benefits renewal process and any coverage or carrier changes Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience for customers