Payments Support, Associate

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

Payments Support, Associate Las Vegas, NV Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com . Shift4 is expanding globally and hiring Customer Service, Associates to work with customers! This is an onsite opportunity based at Shift4's office in Las Vegas, NV operating in a 24/7 call center. Summary The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations. Responsibilities - Provide customer support via phone, email, chat, and ticketing systems. - Assist customers with website navigation, statements, contracts, payments, and POS issues. - Troubleshoot credit card, gift card, and POS processing issues. - Collaborate with resellers, partners, and internal teams to resolve integration problems. - Track and document support interactions, maintaining clear and accurate records. - Stay up-to-date on software updates, product changes, and company policies. - Manage multiple support tasks efficiently across channels. - Participate in team meetings and contribute suggestions for process improvements. - Support departmental goals and 24/7 operations with flexible work hours. - Perform additional duties as assigned to support overall team success. Qualifications - High school diploma or equivalent required;

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