Customer Service, Associate

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service, Associate Center Valley, Pennsylvania, United States Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com . Shift4 is expanding globally and hiring Customer Service, Associates to work with customers! This is an onsite opportunity based at Shift4's headquarters in Center Valley, PA office and we operate Monday - Friday. Summary: The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication. Responsibilities: - Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts. - Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms. - Diagnose technical issues and escalate complex cases to higher-tier teams when necessary. - Use internal systems, knowledge bases, and tools to provide fast and accurate support. - Educate users on self-service features and digital support tools. - Document cases and follow up to ensure full resolution. - Manage multiple communication channels (phone, email, chat, ticketing) efficiently. - Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools. Qualifications: - Stellar verbal and written communication skills. - Strong technical curiosity and ability to

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