Customer Service Officer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Officer Sydney | Hybrid | Remote Who is Shift? At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We've helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. About the role: Join us as a Customer Solutions Team and make every customer interaction count! You'll play a crucial role supporting our clients after their finance product goes live delivering exceptional service, handling enquiries and requests, and keeping everything running smoothly. Bring your passion for helping people and ensure every experience is seamless, professional, and positive. What you'll do: - Be the friendly face (or voice!) our customers trust for all post-settlement requests - Process enquiries with care and speed, always following our policies and regulatory guidelines - Stay on top of outstanding issues and follow up to ensure quick resolutions - Keep customer records organized and accurate in our CRM and systems - Create

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