Staff Technical Support Engineer - White Glove

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

$114K-$199K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

98% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Staff Technical Support Engineer - White Glove Santa Clara, California, United States Company Description: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description: Key Responsibilities Provide dedicated, hands-on technical support for senior executives across all devices - laptops, desktops, tablets, and smartphones (iOS & Android) Configure, maintain, and troubleshoot executive-grade hardware and peripherals, ensuring zero-friction daily operations Manage executive device lifecycle: procurement, imaging, setup, refresh, and retirement Support home-office and travel technology setups, including connectivity, AV, and peripherals Administer and support Microsoft 365, Zoom and other collaboration platforms at an advanced level Configure and maintain executive-specific meeting room AV systems; provide on-site and remote support during critical meetings and board events Deliver rapid, professional support for video conferencing issues - before, during, and after high-stakes sessions Anticipate executive needs and proactively address potential technology disruptions before they impact business Perform regular technology health checks for executive devices and accounts Maintain

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