IT Support Manager, East Coast

Benefits

Parental leave

10 weeks From the posting source

Non-birth-parent leave

10 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$104K-$166K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

71% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Support Manager, East Coast Boston, Massachusetts, United States Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We build connected hardware devices and cloud software that help solve society's most critical safety and justice challenges - and we do it with urgency, ownership, and teamwork. Join Forces with Axon IT Operations. Our IT organization sits within the Global Expansion Group, enabling teams as Axon grows across regions and offices. We operate with a simple mantra: Fix it. Own it. Build it. Fix it: Restore service quickly and take care of the customer. Own it: Drive issues end-to-end - no “not my job,” no dropped handoffs. Build it: Prevent repeat issues through standards, automation, documentation, and scalable processes. As the IT Manager, East Coast , you will lead end-user IT support operations across East Coast locations, deliver consistent, high-quality support, drive workplace and corporate AV buildouts for RTO and office

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