Principal Customer Success Executive - Enterprise

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Principal From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Principal Customer Success Executive - Enterprise Staines, , United Kingdom Company Description: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description: This role is ideal for a Principal-level leader who thrives at the intersection of strategy, technology, and executive engagement -someone who can shape transformation at the highest level , influence C-suite stakeholders, and drive meaningful, measurable outcomes for enterprise customers. As a trusted advisor to senior executives , you will lead complex, multi-year transformation programmes, aligning technology strategy to business priorities. You will operate as a strategic partner to the customer's leadership team, influencing direction, accelerating value, and ensuring sustained impact across their organisation. What You Get to Do in This Role Lead Enterprise Digital Transformation Own and drive the end-to-end transformation strategy for your customers, aligning ServiceNow's platform to enterprise-wide business objectives. Shape multi-year roadmaps that deliver measurable outcomes, from initial strategy through to adoption and value realisation.

Read the full description at jobs.smartrecruiters.com. FewerJobs shows a preview and links to the original posting.