Customer Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Specialist Bangalore, Karnataka, India Location: Bangalore, Karnataka, India Work Model: Hybrid - 2 days in office / 3 days remote (subject to change) Working Hours: US hours (aligned to Pacific or Eastern Time) Reports To: Support Manager About the Role As a Support Specialist at SeekOut, you'll be the frontline resource for users of our recruiting platform - resolving technical issues, managing user access, supporting integrations at a configuration level, and keeping internal support operations running smoothly. This is a hybrid role based in Bangalore, Karnataka, India, working US hours and reporting directly to the Support Manager. The ideal candidate is detail-oriented, highly organized, and comfortable independently operating within a complex SaaS environment. You will handle L2/L3 support escalations, requiring deep technical knowledge and the ability to resolve advanced, multi-faceted customer issues with minimal supervision. You should be equally comfortable working across Intercom, Jira, Mixpanel, Salesforce, Slack, Zoom, and Microsoft 365 while collaborating cross-functionally with Customer Success, Implementation, Product, and Engineering teams. What You'll Do Customer Support & Case Management - Deliver timely, accurate support to customers via chat and email through Intercom - Conduct live troubleshooting sessions via Zoom - Clearly document customer issues and their resolutions - Maintain strong CSAT scores and consistent response time performance Ticketing & Escalation - Create and manage Jira tickets for bugs and engineering requests - Gather detailed troubleshooting context prior to escalating issues - Track ticket progress and keep customers informed throughout the resolution process - Partner with Product and

Read the full description at www.seekout.com. FewerJobs shows a source-linked preview and links to the original posting.