IT Support Technician II

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Required From the posting source checked Jun 20, 2026

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Support Technician II CH - Shanghai, China Scopely is rapidly growing, and we're looking for a passionate IT Support Technician II to provide full technical support to all users and the IT infrastructure in Shanghai! The Scopely IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We stay up to date with the latest technology and trends to deliver top-notch service to Scopely. What You'll Do: - Work with the manager and the global IT team to deliver on IT projects from concept to production - Employee onboarding and offboarding - Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning. - Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution - Network infrastructure management, including wireless and VPN management - Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations - Create and maintain documented processes, procedures, and configurations - Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth. - Prioritize tasks based on impact and urgency. - Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and JumpCloud. - Management of vendor and supplier relationships - Support our AV/VC platform (Zoom) - Scripting experience (e.g., PowerShell, Python) for automation - Cloud Identity

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