Operations Program Manager, Regional Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Operations Program Manager, Regional Lead India Scale is looking for an Operations Program Manager (OPM) - Regional Lead (India) to drive system-level improvements, operational performance, and structural reliability across the region. In this role, you will act as both a systems owner and escalation authority-ensuring support workflows are scalable, efficient, and aligned with global standards while adapting to local operational needs. As our operations continue to expand, this role will be critical in identifying root causes, implementing durable fixes, and driving measurable improvements in key performance metrics. You will serve as the bridge between frontline execution and system design, ensuring consistency, stability, and continuous improvement across regional operations. You will be part of a highly collaborative and impact-driven team, working closely with Team Leads, SMEs, Product, Engineering, and Operations stakeholders. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and is relentless in driving high-quality outcomes at scale. You will: - Identify recurring issue patterns and structural inefficiencies across the region - Lead retrospectives on operational breakdowns and implement durable, system-level fixes - Act as the escalation partner for complex and high-risk regional cases - Define and drive regional KPI improvements across SLA, CSAT, backlog health, and escalation rates - Track and measure the impact of operational changes and interventions - Influence SOPs, macros, and documentation to improve clarity and reduce ambiguity - Partner with Enablement to build scalable regional training programs - Act as a regional training lead to reinforce workflows, policies, and

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.