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Scale AI

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  • Technical Program Manager, Engineering

    San Francisco, CA; New York, NY

    unspecified $181K-$226K

    Technical Program Manager, Engineering San Francisco, CA; New York, NY Software is eating the world, but AI is eating software. We live in unprecedented times - AI has the potential to exponentially augment human intelligence. Every person will have a personal tutor, coach, assistant, personal shopper, travel guide, and therapist throughout life. As the world adjusts to this new reality, leading platform companies are scrambling to build LLMs at billion scale, while large enterprises figure out how to add it to their products. To make them safe, aligned and actually useful, these models need human evaluation and reinforcement learning through human feedback (RLHF) during pre-training, fine-tuning, and production evaluations. This is the main innovation that's enabled ChatGPT to get such a large headstart among competition. At Scale, our products include the Generative AI Data Engine, SGP, Donovan, and others that power the most advanced LLMs and generative models in the world through world-class RLHF, human data generation, model evaluation, safety, and alignment. The data we are producing is some of the most important work for how humanity will interact with AI. At the foundation of these products are the Platform and Security Engineering teams. In this role, you will lead critical programs across the design and development of core data storage systems and across the Security organization. You will be responsible for the success of critical programs across all the BUs within scale. You'll also get widespread exposure to the forefront of the AI race as Scale sees it in

  • Lead Counsel, Commercial

    New York, NY

    unspecified $227K-$284K

    Lead Counsel, Commercial New York, NY Scale is powering the generative AI wave - from the world-class data fueling frontier AI models to the enterprise AI systems that turn breakthroughs into business outcomes for Fortune 500 companies and governments worldwide. AI is rapidly changing the world, and Scale is growing to meet that rapid demand. Our Legal team works on exciting legal and commercial issues at the leading edge of artificial intelligence, generative AI, and machine learning technology. This role will support our Enterprise business unit by negotiating complex revenue deals with Fortune 500 enterprise companies driving the development of agentic AI applications across industries including healthcare, insurance, financial services, and consumer goods and services. You will join a creative and solutions-oriented team that collaborates internally with teams at Scale and externally with our customers. We are looking for a relentlessly curious, deliberately open-minded, pragmatic, and action-oriented commercial attorney who can negotiate complex agreements and effectively advise on legal risk - all while being a great teammate. This is an individual contributor role with significant scope and visibility that will run deals from end-to-end and help shape Scale's commercial legal function as it scales with the business. If you enjoy solving novel and challenging problems and building strong teams and relationships while doing it, we'd love to hear from you! You will: - Draft, review, and negotiate master services agreements with Fortune 500 and other companies, working closely with our sales, product, and engineering organizations to close revenue deals -

  • Site Security Manager, Industrial Security

    Washington, DC

    unspecified $148K-$222K

    Site Security Manager, Industrial Security Washington, DC Scale is at the forefront of powering artificial intelligence. We believe that trust in AI is earned with high-quality data for training, fine-tuning, and evaluating AI systems. Our products are transforming how organizations build and deploy AI. Our customers are the world's most innovative model developers and enterprise and public sector entities looking to apply AI in their organizations and institutions. We're looking for a Site Security Manager who will play a vital role in supporting industrial security, physical security and program support. The ideal candidate brings strategic and operational experience, a security-first mindset, and a willingness to engage directly with customers, employees and stakeholders. If you're excited by ensuring the integrity and protection of national security, we invite you to apply. Site Security Manager will report to the Industrial Security team with close collaboration with Physical Security, Workplace, and cross-functional teams to support the Public Sector security strategy for Scale. - Oversee the construction, modification, and expansion of SCIFs in accordance with ICD 705 and TEMPEST requirements. - Work closely with engineering, architecture, and general contracting teams to ensure all physical security requirements are implemented effectively and efficiently - Ensure the SCIF meets or exceeds all requirements under ICD 705, ICD 705-1 (Physical and Technical Security Standards), and ICD 705-2 (Technical Specifications) - Experience managing the SCIF accreditation lifecycle: initial accreditation, interim accreditation, re-accreditation, and de-accreditation - Implement and enforce Standard Operating Procedures (SOPs) for SCIF operations - Familiarity with the Cognizant

  • IT Systems Engineer

    Washington, DC

    unspecified $171K-$214K

    IT Systems Engineer Washington, DC The Role: Scale AI is hiring a highly skilled foundational IT Systems Engineer for our Public Sector IT team to design, build, and operate secure, scalable infrastructure that empowers employees to do their best work. You'll join a creative, fast-moving, solutions-oriented group that architects and implements automation across identity and access management, endpoint management, and our broader SaaS stack. Leveraging Okta Workflows, GCC High/Azure Gov, and your familiarity with federal frameworks (FedRAMP High, IL6, CMMC), you'll deliver robust, audit-ready systems that meet stringent compliance requirements. The ideal candidate pairs deep IAM best practices and hands-on SaaS administration with a zero-trust mindset, clear documentation, and a genuine drive to make people happy-while protecting system integrity in a fast-paced, high-security environment. You will: - Assist with the administration of our tech stack with platforms such as Okta, GCC High, Opal, Slack, Jamf, Jira, and many more - Provide escalated assistance to the IT Services and Support team - Partner with Security/Compliance on audit artifacts (SSP updates, POA&Ms, control mappings to NIST 800-53/171, CMMC 2.0). - Create and update technology documentation for internal IT teams and Scale employees - Design and maintain Zero-Trust controls (device posture, network segmentation, Conditional Access) across GCC High/Azure Gov and Okta. - Build Okta Workflows and lightweight services (webhooks/queues) to automate joiner-mover-leaver events, access reviews, and deprovisioning. - Own change management for IT systems in regulated environments (CAB records, rollback plans, validation evidence). Ideally you'd have: - 5+ years of IT systems, infrastructure,

  • Subject Matter Expert

    Canada; United States

    unspecified Salary not disclosed

    Subject Matter Expert Canada; United States Subject Matter Expert Role Description Engagement Type: Part-time (Hourly) - Work as many or as few hours as you'd like, with the flexibility to set your own schedule based on your availability. Overview The Subject Matter Expert is a specialized role focused exclusively on quality evaluation and standards definition within assigned projects. This role is designed for subject-matter experts who provide high-value insights through audits, quality frameworks, and performance analysis. The Subject Matter Expert does not engage in contributor management, real-time support, or operational task coordination. Instead, the role centers on assessing output quality, identifying systemic issues, and recommending improvements to ensure high standards are consistently met. Key Responsibilities Quality Audits & Evaluation - Conduct structured audits of task outputs to evaluate accuracy, consistency, and adherence to project guidelines. - Apply domain expertise to assess nuanced or complex work requiring specialized knowledge. - Identify patterns of quality issues and flag systemic gaps impacting output standards. Quality Standards & Benchmarking - Define and refine quality benchmarks, scoring rubrics, and evaluation criteria based on project needs. - Contribute to the development of gold standards and reference materials for high-quality outputs. - Ensure quality frameworks reflect domain-specific rigor where applicable. Analysis & Insights - Analyze audit results to generate actionable insights on quality trends and performance gaps. - Provide structured reports with clear recommendations to improve overall output quality. - Partner with internal stakeholders to calibrate on quality expectations and scoring consistency. Process Improvement (Quality-Focused) - Recommend

  • AI Builder Intern

    San Francisco, CA; New York, NY

    unspecified $74K-$112K

    AI Builder Intern San Francisco, CA; New York, NY ABOUT THE ROLE This isn't a research internship. You won't spend the summer writing reports or sitting in strategy meetings. You'll spend it building - shipping AI-powered tools, automating workflows, and deploying agentic systems that real teams at Scale AI use every day. Embedded in the Data & Technology org, you'll work directly alongside engineers, data scientists, and ops leads on live automation initiatives. If you have strong instincts for what AI can do today, a bias for building over theorizing, and a fluency in modern LLM tooling - this role is for you. ──────────────────────────────────────── WHAT YOU'LL BUILD Agentic Workflows & Automation → Design and deploy multi-step agentic workflows using LLM-integrated frameworks (LangChain, LangGraph, CrewAI, or similar) → Build API-connected automations that tie together internal tools - Slack, Salesforce, Notion, and internal data systems → Prototype and iterate fast; build things that work, then make them better AI Tooling & Internal Products → Develop lightweight internal tools and dashboards that surface AI outputs to business teams → Vibe-code functional UIs - React, plain JS, or whatever gets to working fastest - for internal adoption → Identify friction points in current workflows and propose AI-first replacements Measurement & Signal → Instrument your own work - capture usage signals, time-saved estimates, and adoption metrics from day one → Contribute to the org's ROI measurement framework by tagging your projects to defined value categories ──────────────────────────────────────── A NOTE ON "VIBE CODING" We're not precious about

  • Safety Coordinator / Lab Lead

    San Francisco, CA

    unspecified $134K-$168K

    Safety Coordinator / Lab Lead San Francisco, CA At Scale, we believe that the next frontier of artificial intelligence is embodied. The Physical AI team is focused on building general AI that can reason and act in the physical world. By leveraging Scale's massive, industry-leading data infrastructure, we are partnering with frontier labs to build Foundation Models for Physical AI that will redefine the future of automation. To support our rapid hardware-software iteration cycles and ensure a world-class R&D environment, we are looking for a Safety Coordinator / Lab Lead to anchor our physical testing operations. Role Overview As the Safety Coordinator / Lab Lead , you will play a mission-critical role in scaling our physical testing infrastructure safely and efficiently. This is a high-impact position where your highest-priority responsibility will be owning the end-to-end execution of safety audits and incident documentation . Operating at the intersection of cutting-edge AI foundation models and complex robotics hardware, you will ensure our researchers, engineers, and autonomous systems interact in a secure, compliant, and highly organized environment. Core Responsibilities Priority Focus: Safety Audits & Incident Documentation - Rigorous Safety Audits: Design, schedule, and execute routine safety audits across all physical testing environments, robot cells, and hardware workspaces to ensure continuous compliance with internal benchmarks and industrial safety standards. - Incident & Near-Miss Documentation: Own the end-to-end incident management pipeline. Act as the primary point of contact for documenting, archiving, and analyzing any lab incidents, mechanical anomalies, or near-misses. - Root-Cause Analysis (RCA): Lead

  • Technical Program Manager, Platform

    San Francisco, CA; New York, NY

    unspecified $211K-$264K

    Technical Program Manager, Platform San Francisco, CA; New York, NY As a Technical Program Manager for the Platform team, you will partner with engineering teams to directly accelerate the development and maturity of the Scale Generative AI Platform (SGP) . We are looking for a TPM who has actively built and shipped products in the past and understands how to deliver robust, scalable developer tooling and distributed systems. In this role, you will own the strategic alignment and end-to-end execution of our most critical infrastructure initiatives-from initial scoping to measurable, company-wide and customer-ready adoption. You will serve as the core communication backbone and connective tissue between platform engineering, product teams, and executive leadership. Operating in a hyper-growth, demanding AI environment, you will translate SGP's architectural complexities into clear execution strategies , unblock engineering bottlenecks, proactively mitigate deployment risks, and ensure our foundational platforms deliver reliable, performant, and secure systems capable of global-scale deployment. Key Responsibilities - Lifecycle & Platform Delivery: Lead strategic planning and high-velocity execution for SGP core capabilities (orchestration layers, model serving, APIs). Manage features from technical scoping and architecture design through production launch. - Cross-Functional GenAI Alignment: Drive execution and manage complex technical dependencies across systems engineering, Core ML, Research, and Product teams to deliver unified SGP capabilities with architectural consistency. - Technical Translation & Requirements: Translate complex infrastructure metrics (LLM inference optimization, GPU utilization, compute orchestration) into actionable roadmaps. Map demands like multi-tenancy, data privacy, and isolation into platform features. - Risk & Dependency Mitigation: Proactively

  • Associate General Counsel, Product & IP

    San Francisco, CA

    unspecified $265K-$331K

    Associate General Counsel, Product & IP San Francisco, CA Scale is at the forefront of powering artificial intelligence. We believe that trust in AI is earned with high-quality data for training, fine-tuning, and evaluating AI systems. Our products are transforming how organizations build and deploy AI. Our customers are the world's most innovative model developers and enterprise and public sector entities looking to apply AI in their organizations. We are seeking an Associate General Counsel, Product & IP to provide strategic product counseling on cutting edge issues at the intersection of IP and agentic and generative AI. The ideal candidate for this role will have experience harnessing IP as a competitive advantage; providing strategic legal guidance that advances data-driven business goals while facilitating regulatory compliance, managing legal risk, and enhancing customer trust; and a demonstrated ability to partner well with cross-functional teams, including superlative communication, collaborative problem-solving, initiative, empathy, urgency, and focus. You will: - Oversee and strategically manage Scale's worldwide intellectual property portfolio. - Develop and implement a comprehensive IP strategy that aligns with Scale's business objectives, ensuring the development and protection of high-quality intellectual property. - Oversee invention sessions, invention disclosure selection, patent application drafting and filing, and patent prosecution. - Be a subject matter expert-for both business partners and the Legal team-on US and global intellectual property laws. - Work hands-on with business and product teams to ensure that intellectual property protection is embedded into Scale's products and processes by design and to implement best-in-class compliance. -

  • Technical Program Manager, Enterprise

    New York, NY; San Francisco, CA; New York, NY

    unspecified $211K-$264K

    Technical Program Manager, Enterprise New York, NY; San Francisco, CA; New York, NY As a Technical Program Manager , you will partner with our Frontier Agent Engineering teams on enterprise customer engagements - owning operational execution and delivery of our technical work by managing timelines, milestones, risks, and dependencies across technical deliverables. You will drive the strategic alignment and end-to-end execution of our most critical Enterprise initiatives. This is a high-leverage, technical leadership role where you will own program delivery from initial scoping to measurable, enterprise-wide adoption. You will serve as the core communication backbone and connective tissue between engineering, product, and executive leadership. You are not just managing timelines; you are accountable for systemic, measurable outcomes, driving efficiency across the full agentic application development process. Operating in a hyper-growth, demanding AI environment, you will translate technical complexity into clear execution strategies, proactively mitigate risks, and ensure our engineering teams deliver reliable, high-value solutions at scale. Key Responsibilities - End-to-End Program Ownership: Own the strategic planning, scheduling, and high-velocity execution of multiple enterprise-grade programs, ensuring on-time delivery against aggressive product goals. Run weekly cross-functional syncs, surface blockers, drive decisions. - Cross-Functional Architecture Integration: Manage complex dependencies and technical communication across core teams (e.g., Platform, Forward Deployed Engineering, Product) to seamlessly deliver frontier agents to our enterprise customers. - Technical Translation & Executive Influence: Synthesize deep technical complexities into concise, actionable insights for both engineers and C-suite stakeholders. Drive absolute clarity across the delivery team regarding priorities, risks, and strategic outcomes.

  • AI Deployment Strategist, Healthcare & Life Sciences

    San Francisco, CA; New York, NY

    unspecified $193K-$241K

    AI Deployment Strategist, Healthcare & Life Sciences San Francisco, CA; New York, NY At Scale, we believe AI will dramatically improve the world, and our mission is to accelerate the development of AI. As Senior Deployment Strategist, Enterprise AI, you will work closely with Scale's Enterprise AI business unit leadership team to execute on our vision to be the partner of choice for AI solutions across healthcare and life sciences, from leading health systems to pharmaceutical and life sciences organizations. With a deep focus on Generative AI and Large Language Model (LLM) applications for large enterprises, you will be working at the leading edge of AI innovation and driving business impact. In this leadership role, you will own the design and delivery of cutting-edge solutions for the world's largest enterprises. The ideal candidate is a highly motivated individual who is able to combine meticulous planning & organization, analytical rigor, an obsessive focus on customer relationships and outcomes, and an empathetic interpersonal style. You have a demonstrated ability to lead AI projects and initiatives, establish credibility with internal and customer C-Suite stakeholders, and are comfortable rolling up your sleeves to tackle a variety of challenges. If you want to work on the most ambitious Generative AI innovation in the world and have some fun while doing it, we'd love to hear from you! You will: - Partner with Head of Solutions Delivery, VP/GM of Enterprise AI, and other leaders to design and deploy the highest priority AI solutions for the world's

  • Strategic Projects Lead, Red Team

    San Francisco, CA; New York, NY

    unspecified $122K-$190K

    Strategic Projects Lead, Red Team San Francisco, CA; New York, NY Scale's Red Team and Safety function stress-tests the most capable AI models in the world, and shapes how labs, governments, and enterprises deploy them. We are hiring a Strategic Partnerships Lead to own day-to-day partnerships with frontier model developers. This is a hands-on role for someone who is technically curious, comfortable with researchers, and operationally rigorous. You will partner closely with research, operations, and go-to-market. The team Red Team and Safety is a nimble function that stress-tests frontier AI. We partner with major model developers to generate adversarial data, run evaluations, and publish benchmarks across jailbreaks, prompt injection, agentic misuse, LLM-based cyber security, CBRN, political bias, and self-harm. Our work shapes how leading labs train their models and how governments and enterprises deploy them. You will: - Own a portfolio of frontier-lab partnerships day-to-day. Run customer conversations, scope new engagements, and grow accounts from one-off projects into ongoing scope. - Act as a credible subject-matter expert in customer conversations; explain adversarial methodology, vulnerability taxonomies, benchmark findings, and what they imply commercially, in language that lands with technical buyers. - Partner with Enterprise and Public Sector account teams to qualify and close opportunities where safety, red teaming, or LLM-based cyber security are part of the deal. - Coordinate delivery with research and operations leads. Make sure scope, capacity, and timelines line up before we commit, and unblock the team as engagements run. - Contribute to public benchmark launches. Help shape

  • Director, Technical Program Manager

    San Francisco, CA

    unspecified $242K-$302K

    Director, Technical Program Manager San Francisco, CA About This Role As the Director of TPM, Enterprise , you are not just managing programs; you are the architect of a new organizational capability. You will be responsible for building, scaling, and leading a world-class TPM team from the ground up . Your mission is to establish the strategic framework for how we execute enterprise-grade initiatives, ensuring data quality, operational efficiency, and the seamless integration of AI capabilities across all business units. You will act as a strategic partner to Engineering and Product leadership, transforming high-level business vision into a rigorous, scalable execution engine. This is a high-stakes leadership role requiring a blend of deep technical fluency (particularly in ML/AI lifecycles), organizational design, and the ability to influence at the highest levels of the company. Key Responsibilities - Team Building & Leadership: Recruit, hire, and mentor a high-performing team of Technical Program Managers. Define the team's culture, operating model, and career development paths. - Strategic Roadmap Ownership: Define the long-term execution strategy for Enterprise programs, ensuring alignment with company-wide OKRs and product milestones. - Organizational Design: Establish standardized processes for program delivery, risk management, and cross-functional communication that can scale with the company's growth. - Cross-Functional Orchestration: Serve as the primary bridge between Engineering, Product, and Executive leadership. Resolve high-level dependencies and resource conflicts across Platform, Data, and Product teams. - Executive Communication: Translate complex technical roadmaps and GenAI initiatives into clear business outcomes, risk profiles, and delivery forecasts for the C-suite

  • Growth Strategy & Operations Lead

    San Francisco, CA; New York, NY

    unspecified $181K-$226K

    Growth Strategy & Operations Lead San Francisco, CA; New York, NY Growth Strategy & Operations Lead, Generative AI As Scale AI continues its historic growth trajectory in the Generative AI sector, we are seeking a Growth Strategy & Operations Lead to helm initiatives that will significantly drive revenue and expansion. This demanding and multi-faceted role requires a unique blend of skills across strategy, operations, and analytics, with the aim to catalyze rapid growth in a dynamic and evolving market. You will: - Drive critical growth projects, collaborating with cross-functional teams including Engineering, Operations, and Go-to-Market. - Develop and enhance growth strategies, funnels and pipelines to meet the needs of strategic customers and market demands. - Oversee the growth operations, ensuring seamless execution and alignment with business objectives. - Present regular progress updates to Scale's executive team, contributing to the strategic direction of the company. - Tackle some of the most pressing growth challenges, setting new standards for Scale AI's market presence. Ideally, you'd have: - 5+ years of experience on growth, product, or operations, or as a SWE. - Prior experience with operations-heavy business models (e.g. on-demand, marketplace, logistics, supply chain) - Strong technical background (a degree in STEM is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python). - Excellent problem-solving capabilities and a robust analytical approach, with the ability to leverage data to inform growth strategies (experience working on operational challenges or as a consultant is a plus). - An

  • Head of Policy & Security Research Lab

    London, UK; San Francisco, CA; New York, NY; Washington, DC

    unspecified $198K-$247K

    Head of Policy & Security Research Lab London, UK; San Francisco, CA; New York, NY; Washington, DC We are seeking a highly experienced, strategic and mission-driven leader to drive the policy research priorities of Scale Labs. This is a unique opportunity to lead a team of research scientists, policy experts and engineers on foundational AI safety and security work. You will: - Own day-to-day responsibilities for the strategy, direction and execution of Scale's Policy Research Lab - Collaborate with a team of internal researchers, leading research labs across governments, industry, and academia. - Working alongside a team of internal researchers drive initiatives related to frameworks and benchmarks for frontier AI models. - Remain deeply engaged with the policy and research communities to understand and set trends. - Manage and coordinate the lab's projects, partnerships and strategy, including direct work with global AI safety institutes. - Finalize, coordinate, and execute the lab's recruiting plan and research agenda. Ideally you'd have: - 6+ years of relevant academic or work experience - A track record of impactful research and/or policy contributions - Experience leading teams in relevant areas including AI Safety Policy, Thought Leadership and Research publications - Strong written and verbal communication skills for cross-functional collaboration. - Experience building and mentoring teams of research scientists and engineers. - A strong technical and policy background with a deep understanding of the AI safety space. - Extensive knowledge of frontier risk evaluations, AI control, and preparedness research. - Established connections with government partners, particularly

  • Enterprise AI Development Strategist

    San Francisco, CA

    unspecified $80K-$126K

    Enterprise AI Development Strategist San Francisco, CA The AI Development Strategist will report directly to vertical sales leadership and will play a critical role in generating and qualifying pipeline across Scale AI's enterprise business. This is an education-focused, customer-facing role responsible for owning early-stage enterprise opportunities through Stage 2 qualification while helping prospective customers understand Scale AI's capabilities, AI infrastructure offerings, and output methodology. This role is designed as a bridge into strategic enterprise AI sales and is ideal for experienced outbound or mid-market sales professionals looking to transition into enterprise AI sales. Unlike traditional SDR roles, this position is structured as a closing-capable role with meaningful ownership over customer engagement, qualification strategy, and pipeline generation. You will partner closely with Enterprise Account Executives and cross-functional teams to identify high-potential opportunities, educate customers on AI use cases, and ensure strong opportunity transition into active enterprise sales cycles. In this role, you will: - Own outbound prospecting and customer engagement through Stage 2 qualification - Drive customer outreach and education during the M1 phase of the sales process - Build trust with prospective customers and teach them about Scale AI's capabilities, AI workflows, and output methodology - Lead discovery conversations to identify and qualify high-potential enterprise opportunities - Develop key narratives, content, and research through Stage 2 qualification - Lead cross-functional coordination, including with Solutions Engineering, Marketing, and GTM Strategy - Partner closely with Account Executives to transition qualified opportunities into active deal cycles - Develop a strong understanding of enterprise

  • Product Manager, Enterprise Core Platform

    New York, NY

    unspecified $206K-$300K

    Product Manager, Enterprise Core Platform New York, NY Role Summary Scale is building the agentic operating system that powers AI deployment across the world's most important organizations. The Platform PM is the person who determines what that foundation needs to be - and holds the bar on how well it gets built. This is not a roadmap PM, a program manager, or a feature tracker. The Platform PM owns the core infrastructure that every FD team builds on top of: defining the foundation before anything else can be built reliably, sequencing work against real customer commitments and FD team velocity, identifying which FD-built patterns are ready to graduate to core, and ensuring that every capability that ships does so at a bar customers can trust without thinking about it. The best Platform PMs have defined platform capabilities at production bar in high-stakes environments and understand the difference between what is necessary to build, what is interesting to build, and what should never be built at all. What You'll Do - Define the foundation. Determine what needs to be true at the core platform layer - across each capability pillar - before anything reliable can be built on top of it. - Sequence it. Prioritize and order platform work given customer commitments, FD team velocity needs, and what is actually blocking progress today. Getting this wrong means building on an unstable base or building the right things in the wrong order and paying for it in rework and FD team drag.

  • AI Deployment Strategist, Enterprise

    San Francisco, CA; New York, NY

    unspecified $193K-$241K

    AI Deployment Strategist, Enterprise San Francisco, CA; New York, NY Scale's Enterprise Applications business is growing faster than ever in the quest to develop reliable AI systems for the world's most important decisions . As an AI Deployment Strategist you will be right at the center of it, helping our largest customers build, launch, and scale groundbreaking GenAI solutions that redefine their industries. You will take full ownership of our deployment success, turning bold ideas into real impact and ensuring every engagement delivers exceptional results. In this role, you will work directly with data, engineering, business and AI leaders at some of the world's top Enterprises. You will guide projects from the first conversation through delivery, expansion, and measurable business outcomes. Within Scale, you will collaborate closely with Machine Learning, Engineering, Product, and Finance teams to streamline execution, improve processes, and shape our approach to enterprise delivery. This is a fast-moving, high-impact role that blends customer strategy, operations, product strategy and execution. You will lead the team that serves as the voice of the customer and ensure their flawless execution of customer projects. You will own: - The customer outcome: You are the on-the-ground DRI. Renewals and expansion happen because the deployment worked, and the deployment working is your job. - Repeatable delivery: On time, at quality, with deployment standards you define and enforce. When internal or external teams are not moving fast enough, you push them. - The next workstream: You see where AI unlocks new business value inside

  • Engagement Manager (Germany), Public Sector

    Washington, DC

    unspecified $191K-$291K

    Engagement Manager (Germany), Public Sector Washington, DC Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We're hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe and ultimately relocate to Germany to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness - and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: - Manage customer relationships from the executive to the end user - Be forward deployed in Germany with customers to scope agentic workflow use cases that Scale's engineering team will build and refine - Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives - Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success - Oversee onboarding and successful implementation of customer accounts Must haves: - An active TS/SCI clearance - 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions - A track record of structured, analytics-driven problem solving - A basic understanding of GenAI/ML

  • Manager of Commercial Partnerships, Robotics

    Mexico City, MX

    unspecified Salary not disclosed

    Manager of Commercial Partnerships, Robotics Mexico City, MX As the Manager of Commercial Partnerships , you will be the owner of the end-to-end success of our Workplace & Industrial data collection program across Mexico. This is a high-impact role where you are responsible for the strategic output of our regional partners. You will oversee a dedicated support team and manage the full lifecycle of our Workplace and Industrial partnerships-from sourcing and onboarding to ensuring each site hits its critical data collection targets. You are a "Builder-Operator." You enjoy the challenge of scaling a technical program in a dynamic market like Mexico. You are as comfortable analyzing a data-integrity spreadsheet as you are walking a factory floor or coaching your team through a difficult hardware deployment. You will: - Program Ownership: Define and hit the North Star metrics for the Mexico region: data volume, data quality, and hardware uptime across all partner sites. - Team Leadership: Hire, train, and manage a team of Field Operations Specialists. You will define their schedules, set performance KPIs, and ensure they provide technical support to our Workplace & Industrial business partners. - Strategic Partner Management: Act as the senior point of contact for our industrial partners. You will source new partnerships, oversee hardware deployment and replacement, and ensure long-term site production and retention. - Cross-Functional Liaison: Act as the primary link between the Mexico field operations and the HQ Engineering/Product teams, providing data-driven insights to improve hardware reliability. - Data Output Accountability: Own the data