Customer Support Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Lead San Francisco | OnSite WHAT WE'RE BUILDING In 2026, we're on the verge of an "infinite software crisis." How will we support, maintain, and operate the explosion in application development? Our answer is Sazabi: the AI-native observability platform for fast-moving engineering teams. Sazabi gives teams a single place to ask questions about their production systems in plain language, automatically visualize what's happening, and get to the root cause 10x faster. No tedious instrumentation. No dashboard configuration. No alert tuning. Just answers. We're backed by tastemakers from the world's top AI companies: Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and more. WHAT YOU'LL DO - Be the front line of Sazabi: helping users get value fast - Debug real customer issues using Sazabi itself - Turn user pain into product insights and improvements - Build lightweight systems for support, onboarding, and success - Create documentation, guides, and content that scale support - Work closely with engineering to resolve issues and ship fixes WHAT WE'RE LOOKING FOR - Strong technical intuition-you can debug issues, not just route tickets - Excellent communication skills (clear, fast, empathetic) - High ownership: you don't drop problems, you solve them - Comfort working directly with developers and understanding their workflows - Ability to thrive in ambiguity without rigid support processes - Bonus: experience in devtools support or early-stage startups You'll fit in great if you're excited about Twitter and agents! WHAT WE OFFER - Competitive salary and equity - Free lunches (in-office only) -

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