Collection Manager – Consumer Credit

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$106,409 national median

Projected growth (BLS Employment Projections)

+7.7% - Faster than average

Matched to SOC 13-2011 - Finance aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Collection Manager – Consumer Credit Luxembourg, Luxembourg, Luxembourg About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What you'll be doing As our Collection Manager - Consumer Credit, you'll be the person who owns and evolves our end-to-end collection strategy across consumer lending products, with a strong focus on data, segmentation, and AI-driven decisioning. Here's what your day-to-day will look like: - Design and execute data-driven collection strategies - Leveraging advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types. - Develop AI-powered collection approaches - Driving the adoption of AI to enhance next-best-action logic, predictive contact strategies, and intelligent prioritization of accounts. - Personalize customer engagement & tone of voice - Defining and implementing differentiated communication strategies, adapting tone, channel, and timing based on customer behavior. - Optimize performance and ROI - Owning key collection KPIs (recovery rates, roll rates, cost-to-collect), ensuring all initiatives are measurable and ROI-positive. - Guarantee service levels and compliance - Ensuring all collection activities meet defined SLAs and regulatory requirements, balancing effectiveness with fairness. - Manage stakeholders and ecosystem - Collaborating closely with Finance, Product, Data, and Legal

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