Chargeback Specialist - Barcelona

Benefits

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Relocation assistance

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Weekend work

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Application

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About this role

Chargeback Specialist - Barcelona Luxembourg, Luxembourg, Luxembourg Please note that this opportunity requires relocation to our Barcelona office. About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What you'll be doing As our Chargeback Specialist, you'll be the person who manages and resolves complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity. Here's what your day-to-day will look like: - Handle Complex Disputes and Chargebacks - Managing the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation. - Perform Deep-Dive Analysis - Analyzing dispute and chargeback data to spot root causes, emerging patterns, and process gaps to drive prevention and recovery steps. - Contribute to Process Optimisation - Actively identifying and proposing improvements to workflows, SLAs, and quality checks to increase win rates and reduce manual effort. - Ensure Compliance - Maintaining expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection. - Cross-functional Collaboration - Partnering with FinCrime, Customer Support, Legal, and Product to provide expert input to prevent chargebacks upstream. - Tools & Reporting - Expertly

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