Field Support Engineer
Saronic Technologies - Austin, TX, Austin, Texas, United States
Posted Apr 7, 2026
Benefits
- Parental leave
- Not verified
- Non-birth-parent leave
- Not verified
- Family-building benefits
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- Fertility benefits: Not verified
- Adoption assistance: Not verified
- Surrogacy assistance: Not verified
- Mental health support
- Not verified
- Relocation assistance
- Not verified
- Childcare support
- Not verified
- Learning budget
- Not verified
- Verification
- Not verified
- Salary
- Not verified
- 401(k) match
- Reported not verified - source not recorded; source URL not recorded; timestamp not recorded
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Market context
- U.S. role benchmark (BLS OEWS)
- $116,543 U.S. median for this role
- Projected growth (BLS Employment Projections)
- +9.8% - Much faster than average
Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.
Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.
Role
Schedule
- Shift type
- Not verified
- Weekend work
- Not verified
Company
Application
- Cover letter
- Not verified
- Assessment
- Not verified
- Deadline
- Not stated
Where they hire
State eligibility is not yet verified.
About this role
Field Support Engineer Austin, TX, Austin, Texas, United States Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Job Overview We are seeking a Field Support Engineer to ensure the operational success of Saronic's autonomous systems in customer environments. This role is focused on software readiness, system stability, troubleshooting, and customer mission support, serving as a critical bridge between deployed systems, customer operations, and internal engineering teams. Unlike forward-deployed or product focused engineering roles, this position emphasizes operational execution over feature development. You will work closely with customers, Field Service Representatives (FSRs), depot teams, and internal software engineers to support system bring-up, diagnose issues, and ensure deployed software performs reliably during real-world missions. You will play a key role in enabling customer success-keeping systems running, restoring capability when issues arise, and translating operational feedback into actionable improvements for Saronic's software teams. Key Responsibilities - Mission & Operational Support - Support customer activities during system activation, operational readiness programs, training events, and live missions - Participate in system bring-up activities alongside depot teams and Field Service Representatives - Provide software support during customer operations, both on-site and remotely - Ensure deployed systems are configured, validated, and mission-ready prior to operational use Software Troubleshooting & Diagnostics - Perform remote and on-site troubleshooting of deployed system software, diagnostics, and telemetry - Analyze logs, system state, and network behavior to identify root causes of software issues - Support recovery
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