Field Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Field Support Engineer Austin, TX, Austin, Texas, United States Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Job Overview We are seeking a Field Support Engineer to ensure the operational success of Saronic's autonomous systems in customer environments. This role is focused on software readiness, system stability, troubleshooting, and customer mission support, serving as a critical bridge between deployed systems, customer operations, and internal engineering teams. Unlike forward-deployed or product focused engineering roles, this position emphasizes operational execution over feature development. You will work closely with customers, Field Service Representatives (FSRs), depot teams, and internal software engineers to support system bring-up, diagnose issues, and ensure deployed software performs reliably during real-world missions. You will play a key role in enabling customer success-keeping systems running, restoring capability when issues arise, and translating operational feedback into actionable improvements for Saronic's software teams. Key Responsibilities - Mission & Operational Support - Support customer activities during system activation, operational readiness programs, training events, and live missions - Participate in system bring-up activities alongside depot teams and Field Service Representatives - Provide software support during customer operations, both on-site and remotely - Ensure deployed systems are configured, validated, and mission-ready prior to operational use Software Troubleshooting & Diagnostics - Perform remote and on-site troubleshooting of deployed system software, diagnostics, and telemetry - Analyze logs, system state, and network behavior to identify root causes of software issues - Support recovery

Read the full description at jobs.ashbyhq.com. FewerJobs shows a source-linked preview and links to the original posting.