Service Engagement Expert

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

$138K-$294K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

174% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Engagement Expert Country USA | Internal Posting Location Newtown Square Requisition ID: 452898 Work Area Customer Service and Support Expected Travel 0 - 60% Career Status Professional Employment Type Regular Full Time Original Posting Date: 06/08/26 Job Title: Service Engagement Expert Location: Newtown Square, PA Work Model: Hybrid work model Purpose and Objective: SAP America, Inc. seeks a Service Engagement Expert at our Newtown Square, PA location to support a long term engagement between the customer and SAP including adoption, consumption, and operation of SAP centric solutions. Expectations and Tasks: Analyze current customer situation, maturity of SAP solution operations usage, and IT service delivery. Understand the strategic direction of the customer and the industry sector the customer is operating in. Watch SAP innovation, the market and technology development to identify innovation potential for the customer. Align and refine the scope of the engagement with the customer. Define and agree with customer on engagement roadmap, innovation roadmap, adoption targets, engagement focus areas, and high-level delivery plan. Drive agreement on goals and Key Performance Indicators (KPI) for the engagement with the customer. Define initial action and service plan with the customer as the starting point for the engagement. Align with account team to define and position collaborative service offerings from SAP. Align with other internal stakeholders as required. Facilitate executive meetings, provides an overview of the engagement contribution to

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