Client Delivery Manager Expert - Customer Engagement & Adoption

Benefits

Parental leave

6 weeks Verified - employer source source checked May 7, 2026

Non-birth-parent leave

6 weeks Verified - employer source source checked May 7, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Client Delivery Manager Expert - Customer Engagement & Adoption Region Europe | Country Italy | Internal Posting Location Milan We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do The Senior Global CDM CoE is a senior expert and strategic enabler responsible for shaping, scaling, and governing advanced CDM practices globally. This role supports regions on high‑impact initiatives such as Customer Readiness workshops, pre‑sales engagement, AI‑enabled use cases, crisis/escalation support, Commit to Consume practices, and other strategic programmes that directly influence customer outcomes, revenue protection, and adoption success. This is not an operational delivery role, but a thought‑leadership and enablement position that amplifies CDM impact across regions. Client Leadership: Act as a global trusted advisor for complex, high‑risk, and strategic customer engagements. Support regions with Customer Readiness workshops, executive‑level customer discussions, and critical escalations. Provide senior guidance on customer lifecycle strategy, adoption readiness, and governance setup. Represent the CDM CoE in executive steering, crisis situations, and cr

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