Technical Support Engineer - Informatica MDM

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Source-linked last checked May 7, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked May 7, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Technical Support Engineer - Informatica MDM India - Bangalore; India - Hyderabad We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of MDM, MDM SaaS, and P360. Mirroring our commitment to technical expertise, this role involves a high degree of technical analysis and root-cause engineering. You will collaborate with Product Management and Solutions Delivery to discover and deploy fixes that drive customer satisfaction and ensure our products meet the highest standards of reliability and performance YOUR IMPACT: Responsibilities Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue Reproduce product behaviors to determine the problem root-cause(s), issue work-around and solutions Provides feedback on the area of specialization to R&D. Participate in technical forums Manage communications with customers, at all levels, to maintain positive relationships. Experienced user of information and GenAI tools and training to provide consistent, high levels of customer satisfaction. Coordinate with Quality Assurance and Engineering

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