Senior Director, Customer Success Management

Benefits

Parental leave

26 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

12 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Director, Customer Success Management Ireland - Dublin At Salesforce, we help organizations connect with customers through AI, Data, and CRM. Guided by our core values of trust, customer success, innovation, equality, and sustainability, we support positive impact while creating opportunities for employees to grow world-class careers. Customers seeking the highest level of partnership and expertise from Salesforce choose the Signature Success Plan. Signature Success provides proactive guidance, specialized expertise, and strategic support to help enterprise customers maximize value from their Salesforce investments. We are seeking a Senior Director of Customer Success to lead our Dublin-based Signature Success organization. In this executive leadership role, you will be responsible for customer retention, success plan renewals, expansion opportunities, and overall customer outcomes across a portfolio of enterprise customers. You will scale a high-performing Customer Success organization while partnering closely with Sales, Renewals, and cross-functional stakeholders to drive operational excellence and regional growth. Key Responsibilities Leadership & Organizational Growth Lead, develop, and scale a high-performing, multi-tiered Customer Success organization across the EMEA region. Attract, onboard, and retain top talent, fostering a culture of continuous learning, psychological safety, and cross-functional collaboration. Provide strategic coaching, mentorship, and leadership pathways for direct reports and the broader organization. Drive workforce planning, organizational design, and talent allocation strategies to support regional scale. Customer Success Strategy & Growth Develop and execute comprehensive retention and growth strategies to secure renewals and maximize product adoption. Partner with Renewals and Sales leadership to expand Net New Annual Contract Value (ACV) and improve

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.