Principal Specialist Solution Engineer, ITSM & Employee Service

Benefits

Parental leave

26 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.

Non-birth-parent leave

12 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Principal Specialist Solution Engineer, ITSM & Employee Service Australia - Sydney; Australia - Melbourne About the Role We're looking for a passionate, technically fluent Solution Engineer to join our ITSM practice - someone who thrives at the intersection of Enterprise Service Management (ESM) and the next generation of AI-powered work. In this role, you'll partner closely with Account Executives to design and deliver compelling Salesforce solutions that transform how organisations deliver IT and HR services. You'll help customers modernise operations on the world's #1 AI CRM - deploying intelligent agents, AI-powered automation, and workflow orchestration to reduce friction, elevate the employee experience, and drive measurable business outcomes. This is a consultative, high-impact role. You'll engage stakeholders from practitioners to C-suite executives, acting as a trusted advisor who can shape a solution vision and back it up technically. Deep ITSM expertise is core to this role - not a nice to have. What You'll Do Lead discovery with IT and HR stakeholders to surface real challenges and map them to Salesforce ITSM and Employee Service solutions Deliver tailored, insight-led demonstrations across IT Service Management, Employee Service, and Agentforce capabilities - including autonomous agents, virtual assistants, and agent orchestration Design and articulate end-to-end architectures spanning case management, knowledge, automation, integrations, and AI-driven service operations Build and maintain demo environments grounded in real-world ITSM scenarios: incident, problem, change request management, service catalogues, and collaboration workspaces Showcase how Agentforce can orchestrate workflows across systems - autonomously resolving incidents, triaging requests, and augmenting service teams

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.