Director, Customer Success Management (Core - Life Sciences)

Benefits

Parental leave

26 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.

Non-birth-parent leave

12 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked last checked May 7, 2026

Salary

$171K-$273K not verified - source not recorded; timestamp not recorded

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked May 7, 2026.

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Market context

Role benchmark (BLS OEWS)

$57,704 typical for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

285% above the BLS role benchmark for sales aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Customer Success Management (Core - Life Sciences) Illinois - Chicago; Washington - Seattle; Georgia - Atlanta; Indiana - Indianapolis Position Description For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are hiring for a leader to join our Core Team in Regulated Industries Portfolio, supporting: Life Sciences - Collaborates with life sciences companies to support digital health initiatives, regulatory compliance, outcomes through the Salesforce platform (Direct experience with Life Sciences Cloud strongly preferred). This role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role. Responsibilities Lead a team of Customer Success Managers, fostering growth and excellence Address and resolve customer blocking issues in collaboration with individual contributors Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature

Read the full description at careers.salesforce.com. FewerJobs shows a source-linked preview and links to the original posting.