Director, Customer Security Response

Benefits

Parental leave

26 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

12 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

$238K-$345K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Role

Role function

Security From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Customer Security Response Washington - Bellevue; California - San Francisco The Experience The Director of Customer Security is part of our Customer Response, Escalation, and Security Team (CREST) - a global team of elite incident responders protecting Salesforce customers from the most sophisticated security threats. This role leads CREST operations across the Asia-Pacific (APAC) region and US West Coast and sits within the broader Security organization, reporting to the Director of CREST. We are looking for a Director of Customer Security who is an investigator first and a leader second. You will own the region's most complex, high-severity security incidents end-to-end - from hands-on log analysis and scoping through executive communication and regulatory notification - while building and managing the team that handles our growing incident volume. This role is based in Bellevue, WA or San Francisco, CA. What You'll Actually Be Doing Personally lead the most complex customer security investigations across APAC and US West, including multi-cloud data exfiltration scoping, novel attacker tactics, techniques, and procedures (TTPs), and advanced API abuse - using tools like Splunk and SQL to determine scope, timeline, and exfiltration vectors. Serve as the final technical authority on containment decisions for the region, including credential rotation, OAuth revocation, IP blocks, and deployment moratoriums, and lead high-stakes customer calls - including those involving legal counsel or regulatory pressure - without requiring senior escalation. Own regional operations including staffing, capacity planning, on-call scheduling, and case assignment, while setting quality standards for investigation documentation and customer-facing notifications

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.